Current balance
$6,315.00
The platform
Two systems. Both sides of the account.
Recovery is a data problem and a contact problem before it's a collection problem. We built one engine for both, and gave it two faces: IAR resolves the account with the consumer; CIC gives your team the account in real time. Same rules on both sides.
Consumer-facing
IAR — one agent, every channel
Intelligent Account Resolution is a single trained agent that works an account to resolution wherever the consumer engages. Same agent, same policies — the channel just changes.
Voice
Works the phone
When a consumer calls in, IAR verifies identity, discusses the account, negotiates a plan or settlement, and books it — 24 hours a day, every call logged, every call worked the same way. A live transfer to a person is one request away.
Chat
Resolves in text
The same agent, built for text. It verifies identity, answers account questions, negotiates, and takes payment through to resolution — so the consumer who will never answer a call finishes the whole thing on their own time.
One record, one posture, whichever way the conversation happens. We don't place AI calls to consumers; our outreach drives them to IAR. Every automated interaction identifies itself, in every channel, in every state.
Client-facing
CIC — your portfolio, in real time
The Client Intelligence Center is where your team watches the same accounts IAR is working — cohort recovery, account-level detail, and reports on demand, scoped to what each user should see.
demo.rsslfp.com/portfolio/vintage
Vintage recovery
Aug 2025 – Jul 2026 Export report
Placed to date
$1.52M
190 accounts
Recovered
$351.4K
90 payments posted
Blended recovery
23.2%
across all vintages
In active recovery
146
of 190 accounts
| Vintage | Accounts | Placed | Recovered | Recovery % | Curve |
|---|---|---|---|---|---|
| 2025-08 | 18 | $142,300 | $58,628 | 41.2% | |
| 2025-09 | 16 | $128,900 | $49,884 | 38.7% | |
| 2025-10 | 15 | $119,400 | $41,909 | 35.1% | |
| 2025-11 | 17 | $151,200 | $48,082 | 31.8% | |
| 2025-12 | 14 | $109,750 | $31,169 | 28.4% | |
| 2026-01 | 16 | $133,600 | $33,266 | 24.9% | |
| 2026-02 | 15 | $121,050 | $25,784 | 21.3% | |
| 2026-03 | 18 | $146,800 | $25,837 | 17.6% | |
| 2026-04 | 14 | $102,400 | $13,517 | 13.2% | |
| 2026-05 | 17 | $138,900 | $13,057 | 9.4% | |
| 2026-06 | 16 | $124,700 | $7,233 | 5.8% | |
| 2026-07 | 14 | $98,300 | $3,047 | 3.1% | |
| All vintages | 190 | $1,517,300 | $351,413 | 23.2% |
demo.rsslfp.com/accounts
Search by account #, name, phone, or last 4
FCU-00042 Marcus D. Hollins In repayment Third-party
Original balance
$8,420.00
Paid to date
$2,105.00 · 3 payments
Placed
2026-01-14 · vintage 2026-01
Last contact
2026-07-14 · inbound chat
Next scheduled
2026-07-28 · payment $700.00
Payment history
2026-06-28ACH · plan$700.00
2026-05-28ACH · plan$700.00
2026-04-30Debit · plan$705.00
Activity
- Inbound chat — plan confirmed, next draft 2026-07-282026-07-14 · IAR
- Payment posted — $700.00 ACH2026-06-28 · system
- Payment plan agreed — 12 × $700, verbal accept2026-04-22 · IAR voice
- First contact — identity verified2026-02-03 · IAR voice
- Account placed — third-party2026-01-14 · intake
demo.rsslfp.com/reports
Reports
Build a report
Recovery by period
Placed vs recovered, by month or quarter.
Placements
Accounts and balances placed in the period.
Payments
Every payment posted, by date and method.
Account detail
Account-level export with status and activity.
Contains PII · approval required PeriodQ2 2026
ScopeAll locations
FormatCSV · PDF
Generate report
Recent reports
Ready
Ready
Pending PII approval
Ready
Aggregate reports release immediately. Any report that resolves to individual accounts routes through a reviewer before it can be downloaded — the PII approval queue.
Vintage recovery
Every placement cohort's recovery curve at a glance.
Universal lookup
Any account by number, name, phone, or last four.
Role-scoped access
A location, a region, or the whole portfolio.
Reports on demand
Placements, payments, results by period, exported when you need them.
Reporting
Pull the numbers yourself.
No waiting on a monthly spreadsheet. Your team generates its own reports — placements, payments, recovery by period, or account-level detail — for any period, scoped to what that user is allowed to see. Aggregate reports release immediately.
PlacementsPaymentsRecovery by periodAccount detail
Any report that resolves to individual accounts routes through a reviewer before it can be downloaded. The PII approval queue means the audit trail covers who pulled what, not just what the number was.
One engine underneath
What both systems run on
IAR and CIC aren't two products bolted together. They're two faces of one engine — and these are the capabilities that engine runs on.
Data enrichment
Find the party, reach the party
Current phone, address, and identity data locate the right party. Better contact data means more conversations, and more conversations mean more resolutions.
Call monitor
Watch live, take the transfer
Your team monitors calls live and takes the transfer whenever an account needs a person. The agent handles volume; your people handle the moments that matter.
Compliance review
Every call reviewed, corrected at the source
Interactions are analyzed against your policies, findings evidenced by the calls that show them. Your team approves each correction once, and one fix governs every call that follows. The agent never changes itself.
See it run on your file.
A short working session — your portfolio, our engine, a tailored look at what IAR and CIC would show on it.
Request a demo