Compliance posture
Compliance is the product, not the paperwork.
Payment Recovery Group is built on five decades of recovery work for the country's largest creditors. The recovery works because the compliance works — and the two are not separable here.
Framework by posture
First-party cure and third-party collection are distinct regulatory frameworks. We apply the one the account actually sits in, and shift as the account's posture changes.
Audit trail on everything
Every call, message, letter, and payment is logged to the account. The record is built to be produced, not reconstructed. Records are retained to the schedule your program requires and produced in the form you need them.
State remedy discipline
Available remedies vary by state and by obligation type. We work an obligation-by-obligation, state-by-state map rather than a single template.
Disputes handled properly
A dispute stops collection activity until it's resolved, and the resolution is documented on the account. Employment disputes aren't consumer disputes — a contested payroll overpayment or bonus repayment turns on the agreement and the state's wage law, not on debt validation, and we work them that way.
AI within limits
Consumers reach our systems; our systems don't cold-call consumers. Inbound voice and chat resolve accounts around the clock, a person is available on request, and settlement authority never exceeds what you set.
Payment Recovery Group, Inc. is a Texas corporation and a registered third party debt collector under Chapter 392 of the Texas Finance Code, bond no. 101101489.
State-specific notices may apply.