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Payment Recovery Group

Credit unions

From overdrafts to RV loans, we work the entire file.

Our engine carries the volume so our collectors can work the accounts that need a person — nothing gets skipped for being too small. Each account is pursued under the resolution authority you set.

The book.

DEPOSIT ACCOUNTS NEGATIVE SHARE · NSF

Overdrafts and negative share

Charged-off deposit balances and negative share accounts. Members resolve by inbound voice or chat around the clock, on their own schedule.

CONSUMER LENDING FDCPA · STATE LICENSING

Auto, RV, and personal loans

Deficiency balances and charged-off consumer loans, worked first party under your name while the relationship is intact and third party when it isn't. Recall any account at any time.

EMPLOYMENT STATE WAGE & LEVY LAW

Employee obligations

Sign-on bonuses, educational assistance, payroll overpayments, and former-employee balances. These originate in employment rather than consumer credit, which changes both the applicable framework and the remedies available. We work them against a state-by-state remedy map.

Built around the member.

First party under your name

Early-stage contact runs under your brand and your policies. The member's experience doesn't change.

You set where it escalates

Third party, extended, legal. Each stage is your call, and you can recall any account at any time.

Resolution around the clock

Inbound voice and chat, any hour. No member sits on hold, and your staff isn't tied up on collection calls.

Every interaction on the record

Full audit trail, transcripts retained, reporting that reads the way an examiner would want it to read.

See our process →

Send us a file.

A test placement, your accounts, your rules. No prepayment and no commitment beyond the file you send.

Send a test file